{"id":29251,"date":"2024-06-15T18:58:07","date_gmt":"2024-06-15T16:58:07","guid":{"rendered":"https:\/\/livetraker.com\/?page_id=29251"},"modified":"2026-05-05T22:20:00","modified_gmt":"2026-05-05T20:20:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/livetraker.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"
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GENERAL<\/strong><\/h3>\n<\/div>\n<\/div>\n<\/div>\n
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Requirements and Operting System supported
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Mac Version: from Monterey to Tahoe 2.6.2 – M1,2,3,4 and Intel Cpu’s supported. <\/span><\/p>\n

Windows Version: Windows 10 home\/pro\/enterprise and above Intel Based.<\/span><\/p>\n

Linux , IOS, Android, And Tablets are not supported.<\/span><\/p>\n

Hardware Minimum suggested Intel i5 or superior, 8Gb RAM, SSD hard Disk. Note: <\/span>the number of external outputs <\/strong>(audio, video tc..)<\/span> is defined by your own hardware<\/u><\/strong>. <\/span><\/p>\n

Example: MacM1 standard cpu let you connect only 1 external monitor, M1Pro and M1Max let you use higher number. Mac Intel let you connect till to 3 external monitors. Same crtieria apply for audio cards and\/or windows OS systems<\/span><\/p>\n

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Will my software run if i will not renew support after 12 months?
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Sure!<\/span><\/p>\n

You can access to members area with no limitation for 12 months and receive Premium Support and Updates Downloads.<\/span><\/p>\n

After that time, if you want to download new versions, upgrades, patches and Premium support, you can purchase the Extension support pack at a very low price to renew downloads for additional 12 months.<\/span><\/p>\n

This is <\/em><\/strong>NOT<\/em><\/strong> mandatory,<\/em><\/strong> your software will run lifetime to you, but you will not able to downlaod updates\/fix<\/span><\/p>\n

Renewal services let our company to mantain low prices on Livetraker purchase and continue to develop it with new features and fixing.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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There are some tutorials?<\/h4>\n<\/div>\n
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Yes. <\/strong>Video Tutorials are available at our official <\/span>youtube channel<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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There is a Manual?<\/h4>\n<\/div>\n
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NO Manuals, Livetraker is reallysmple and intuitive<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Contact and Tech Support<\/h4>\n<\/div>\n
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Ticket Premium Support for Active Customer<\/strong> <\/span>(<\/span>pay products\/services<\/em>)<\/span><\/p>\n

Login into your <\/span>Customer Area, <\/strong> go to your order number and click \u201c<\/span>Ask for Support\u201d<\/em><\/strong>.<\/span><\/p>\n

We will reply from Monday to Friday, from 10.00 AM to 5.00 PM  > UTC\/GMT +1 hours.<\/em><\/p>\n

Any requests out side that range will be replied to the first slot available.<\/span><\/p>\n

 <\/span>(We do NOT offer email\/phone support)<\/em> <\/span><\/p>\n

****** <\/span><\/p>\n

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Demo Users Support<\/strong><\/p>\n

Post a question to the New <\/span>Forum<\/strong><\/a><\/p>\n

******<\/a><\/p>\n

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Commercial Contacts<\/strong><\/p>\n

Cooperation proposals, interviews, reviews, affiliate and mrketing cooperation: send an email to mfstaff AT gmail DOT com<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Can i try Before buy?<\/h4>\n<\/div>\n
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Sure! You can Download our full FREE demo with NO expiration.<\/span><\/p>\n

No Credit Cards required.<\/span><\/p>\n

GET FREE DEMO HERE<\/strong><\/a><\/p>\n

DEMO version has same features of FULL version, but with limit of max 5 songs with length limited to 3:15 mins.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Do you refund me if i\u2019m not satisfied<\/h4>\n<\/div>\n
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NO,<\/strong> because you can download our software for FREE and test it as long as you wish and after you will be able to decide if to buy or not.<\/span><\/p>\n

The trial has the SAME features of FULL version, so no way to change your mind \u201cafter\u201d purchase For this reason, <\/span>we do NOT provide Refunds after License Request !<\/strong><\/p>\n

Please read in full our <\/span>License agreement here<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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LICENSES<\/strong><\/h3>\n<\/div>\n<\/div>\n<\/div>\n
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Can i move license into another computer?<\/h4>\n<\/div>\n
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NO, Licenses are NOT transferable! <\/strong>License is joined with MEDIA ID, that never changes, so If you format and\/or reinstall your operating system, you will use the same license you own and don\u2019t need a different license.<\/span><\/p>\n

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What if i need multiple licenses?<\/h4>\n<\/div>\n
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The first license is the FULL one (main license). additional \u00eclicenses can be purchased from your Customer area at <\/span>50% discount.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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May i use additional licenses into different OS?<\/h4>\n<\/div>\n
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NO,<\/strong> licenses are released for same operating system. If you have different OS you need to buy the related MAIN Livetraker (main license), then you’ll be able to buy additional licenses fo that OS from your Customer area at <\/span>50% discount.<\/strong><\/p>\n

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What if lose or broke my HardDisk \/ Computer?<\/h4>\n<\/div>\n
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If your lose your computer and\/or broke your hard disk and\/or it need to be replaced due to severe phisical damage, you need to apply for a free additional license opening a ticket sending us the document that certify the damage (example, the invoice of Tech center) or the Invoice of new computer (must reflect the owner of the livetraker customer)<\/span><\/p>\n

You can ask for a license replacement once.<\/span><\/p>\n

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Can i use same License on Mac and Windows?<\/h4>\n<\/div>\n
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NO,<\/strong> licenses are released for same operating system.<\/span><\/p>\n

If you have different OS you need to buy the related Livetraker product<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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if i format my HD or reinstall my operating system i will need a new license?<\/h4>\n<\/div>\n
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MACOS<\/strong><\/p>\n

License read the Machine ID of your hardisk that never change, even after a format you will still use the same KeyFile (license) not need to request a new one<\/span><\/p>\n

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WINDOWS<\/strong><\/p>\n

sometimes the Windows Id (from W10 and W11) change the ID after formatting\/reinstall.<\/span><\/p>\n

in this case you will need to ask for a new replacemente Key, following these rules:<\/span><\/p>\n