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Livetraker crashed - incompatible with Stagetraker-3 ???  

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frank.lutzke
(@frank-lutzke)
Member Customer
Joined: 5 months ago
Posts: 0
03/27/2020 01:16  

In the last few days I have exchanged the hard drive of my computer, so my license for stagetraker-3 has been deleted.

So I wanted to used my recently purchased Livetraker-4 and now I have to find that it keeps crashing (version 4.4 and 4.5). Not even 3 songs are played without crashing - completely unreasonable. 😣 With Stagetracker-3 I did not have a single crash in the entire time and I used the program many hours a week, over several years!  

I haven't been able to see any detail why this is so. I only use an audio track for the backing tracks, a midi device at the midi-out and I have max. 20 midi events programmed via the song.

I have about 100 Stagetraker 3 songs, which were programmed and optimized in a considerable amount of time. Since I am a solo artist, I have to be able to rely 100% on the stability of the program. Crashed the program = crashed the show !!!

What can I do? Stagetraker-3 is deleted and Livetraker-4  is out of function...

I also didn't can do:

a) bring the text display into a second window
b) Delete a song from the set list directly in the program.

Actually, I wanted to buy another license as a reserve, but I'm currently refraining from it.


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Staff
(@staff)
Admin Admin
Joined: 3 years ago
Posts: 82
03/27/2020 10:57  
Posted by: @frank-lutzke

In the last few days I have exchanged the hard drive of my computer, so my license for stagetraker-3 has been deleted.

Dear Frank, having a backup before change or delete it is a good habit ever. This way you deleted Stagetraker.... sorry, but you must agree that's nothing to do with us

Posted by: @frank-lutzke

I have about 100 Stagetraker 3 songs, which were programmed and optimized in a considerable amount of time. Since I am a solo artist, I have to be able to rely 100% on the stability of the program. Crashed the program = crashed the show !!!

Same as before, nobody force you to change from 3 to 4 BEFORE testing!

Stagetraker has no more support and was out of the market since 2018...

of course LOTS of things was changed from 3 to 4, then it is possibloe that some functions are not more fully compatible

We are very sorry for the issues, but again, was YOUR decision to move from 3 to 4 BEFORE test it as well to delete Stagetraker with NO backups!

What we can do is try to send an old copy of stagetraker, WITH NO SUPPORT AND NO WARRANTY!!!

open a ticket and we'll try to see if it is a possibile solution

 

Posted by: @frank-lutzke

a) bring the text display into a second window
b) Delete a song from the set list directly in the program.

a-create a second lyric track and send it to the second screen

b-click "source" to activate the remove function

 


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frank.lutzke
(@frank-lutzke)
Member Customer
Joined: 5 months ago
Posts: 0
03/27/2020 16:03  

@mfstaff

 

Posted by: @mfstaff

Dear Frank, having a backup before change or delete it is a good habit ever. This way you deleted Stagetraker.... sorry, but you must agree that's nothing to do with us

==> It's clear that it has nothing to do with your company. I just wanted to tell you about the past.
I had previously made a backup (HDD cloned with "ACRONIS"), but Stagetraker-3 then only ran in demo mode and surprisingly the licensing window was displayed again, but with a changed computer ID (on the same computer! ) ==> previously "1149313087" (the corresponding activation code was 7864668), now "30218076!

 

Posted by: @mfstaff

Same as before, nobody force you to change from 3 to 4 BEFORE testing!

==> I had previously tested Livetraker-4 by trying out the new functionality on n e w songs. Ok, it was a mistake not to test this with the Stagetraker 3 set list. However, there was no indication of possible incompatibilities on their part.

 

Posted by: @mfstaff

What we can do is try to send an old copy of stagetraker, WITH NO SUPPORT AND NO WARRANTY!!!

open a ticket and we'll try to see if it is a possibile solution

==> I tested again briefly today, with newly created songs I had no longer programm-crashes, but I could only test briefly. I have now decided (to be future-proof) to set up my entire song library again new on Livetraker-4.

However, in order to reduce the effort, I would like to fall back on their Stagtraker-3 offer so that I can at least save the text by copy & paste. Since the program Stagetraker-3 itself is still available on the computer, I probably need to send the corresponding activation key for the computer ID "30218076". For this I will create a ticket as requested.

 

If Livetraker-4 works reliably with the newly created song library, I will certainly purchase an additional second license (as a reserve) promptly.

Please excuse my emotional message from the previous day 😞 , but I was quite frustrated 🤬 because I had tried many hours beforehand to get the program running with the old library. Sorry!  🍺 


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Staff
(@staff)
Admin Admin
Joined: 3 years ago
Posts: 82
03/27/2020 16:20  
Posted by: @frank-lutzke

I had previously made a backup (HDD cloned with "ACRONIS"), but Stagetraker-3 then only ran in demo mode and surprisingly the licensing window was displayed again, but with a changed computer ID (on the same computer! ) ==> previously "1149313087" (the corresponding activation code was 7864668), now "30218076!

yes this is correct, because if you clone a disk the software wil create a VirtualDiskIMage, that have its own ID

Posted by: @frank-lutzke

However, there was no indication of possible incompatibilities on their part.

 

if you moved from V3 to FIRST release of V4 compatibility list was really high, after one year of developement Livetraker changes a lot, even into the core system

Posted by: @frank-lutzke

==> I tested again briefly today, with newly created songs I had no longer programm-crashes, but I could only test briefly. I have now decided (to be future-proof) to set up my entire song library again new on Livetraker-4.

that's fine

Posted by: @frank-lutzke

I would like to fall back on their Stagtraker-3 offer

as per my previous message just open a ticket and we'll be glad to help you if it is doable, again with NO warranty of ANY success. 😉

Posted by: @frank-lutzke

Please excuse my emotional message from the previous day 😞 , but I was quite frustrated 🤬 because I had tried many hours beforehand to get the program running with the old library. Sorry!  🍺 

no problem at all, we undertsand your situation and we'll do our best to resolve it

 


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jens luehmann
(@jens)
Member Admin
Joined: 3 years ago
Posts: 6
04/03/2020 12:24  

hallo Frank,

schicke mir bitte einen Song, der nicht mit LiveTraker 4 funktioniert, den kannst du hier als ZIP Datei hochladen, dann checke ich das eben!
Von Abstürzen berichtet sonst keiner und ich lade regelmäßig auch alte StageTracker 3 - Songs im Debug Modus, ohne Probleme..

Aber es könnte auch folgendes Problem sein: irgendwann hatte sich kurzzeitig ein Fehler eingeschlichen, beim Compilieren. Die Songdateien wurden anders gespeichert als sonst, das XLM-Format war anders codiert oder so.. muss da nochmal nachsehen, was das genau war, ist schon 3-4 Jahre her..  Hast du Mac oder Windows? Eventuell kann ich das Problem beheben, kann es aber nicht versprechen..

Danke!

Gruß
Jens 


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