My HD/PC is dead, may i have a new license?
NO! Licenses are NOT transferable
If your hardware need to be replaced, you can purchase an additional license at discounted price sending us teh copy of new hardware invoice at your name. The invoice must have same name of original issued license.
I formated my PC and install windows 10. Before was windows 7. The ask for a licence returns "All licenses for order number 6697 are already in use !". I have 4 licences and 3 equipaments, one PC for work, and 2 notebooks for play on stage, one the 1ºst and a second as reserve. I have 4 licences! No one to use? What i do?
as well explained into our section
If you format and / or reinstall your operating system you will still use the same KeyFile (license) not need to request a new one
so you just need to use the licenses you have
just check your emails we've send to you, download the Key again, apply again and you're done