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What kind of Video file are supported?  

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Staff
(@staff)
Admin Admin
Joined: 3 years ago
Posts: 85
01/29/2020 18:09  

Actually MP4, WMV, AVI, MOV.

if an Mp4 doesnt run or crash into your system, recode it with different compressions or just use another format


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GVR
 GVR
(@gvr)
Member
Joined: 5 months ago
Posts: 5
03/12/2020 21:44  

I want to add a videotrack but it won't load. I tried MP4 and MOV both without succes. The video is copied to the song folder but I can't see it in the program. It says 'please switch to sequencer view to check the track lenght' but there is no track 😏. What am I doing wrong?


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Staff
(@staff)
Admin Admin
Joined: 3 years ago
Posts: 85
03/12/2020 22:18  

@gvr it is not possible that you see the message

Posted by: @gvr

'please switch to sequencer view to check the track lenght'

and no track there.

Did you follow the video tutorial?

https://www.youtube.com/watch?v=j0mLdmEx9ps

please double check it and try again

if the issue still there, open a ticket at our support

 

 


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highand
(@highand)
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Joined: 4 months ago
Posts: 1
04/20/2020 10:17  

@gvr

Hi gvr, i' m having exatly the same problem, on three different pc using windows 7 and windows 10 OS.

Have yoy solved the problem?


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Staff
(@staff)
Admin Admin
Joined: 3 years ago
Posts: 85
04/20/2020 15:16  

@highand

the previous threads s 4 months old

Did you follow the video tutorial?

https://www.youtube.com/watch?v=j0mLdmEx9ps

 


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highand
(@highand)
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Joined: 4 months ago
Posts: 1
04/20/2020 22:30  

@staff

Yes, i've followed the tutorial ad i've done exactly what the tutorial shows but the problem is still present


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Staff
(@staff)
Admin Admin
Joined: 3 years ago
Posts: 85
04/21/2020 11:07  

To help us to investigate more, please follow these instructions:

1.DETAIL US

-Livetraker Version + Operating system

-hardware detail are you using

-error LOG file (if any)

2.RECORD A SHORT VIDEO

where we can see the exact process you follow

you can use free systems like these

https://www.loom.com

https://screencast-o-matic.com/

then post us a link where we can see the video

DO NOT try to upload a video here, just paste the link


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GVR
 GVR
(@gvr)
Member
Joined: 5 months ago
Posts: 5
07/31/2020 11:31  

Hello, after months the problem still isn't solved. I followes every step as shown in the instruction video but it keep showing the message 'please switch to sequencer view to check the track length' everytime I try to import a videofile, although I am already in sequencer view. After getting this message there is no videotrack. When saving and closing the song it asks to delete unused files from the directory (i.e. the videotrack that failed to import).
I really want to buy a license cause this is the product I need for my U2 and Pink Floyd tribute projects, but as long as I'm not convinced that it works as expected, it makes no sense at all.


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Staff
(@staff)
Admin Admin
Joined: 3 years ago
Posts: 85
08/04/2020 12:17  

@gvr

To help us to investigate more, please follow these instructions:

1.DETAIL US

-Livetraker Version + Operating system

-hardware detail are you using

-error LOG file (if any)

2.RECORD A SHORT VIDEO

where we can see the exact process you follow

you can use free systems like these

https://www.loom.com

https://screencast-o-matic.com/

then post us a link where we can see the video

DO NOT try to upload a video here, just paste the link


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