macOS: macOS 11 (Big Sur) or later, Apple Silicon (M1 and later) and Intel. Tested on macOS 26.

Windows: Windows 10 or later, 64-bit (Intel or AMD). Tested on Windows 11.

Linux, iOS, Android and tablets are not supported.

Minimum hardware: 8 GB of RAM and an SSD. The number of external audio and video outputs depends on your own hardware (for example, a base Apple M1 supports one external monitor).

Yes. The free demo has no expiration and needs no credit card. It has the same features as the full version, limited to 5 songs and 15 minutes of audio, with a DEMO label.

Get the free demo

No. The demo lets you test the software as long as you wish before buying, so there are no refunds after the license is issued. Please read the license agreement.

The manual for the new version is being prepared and will be published on this website. Video tutorials are on our YouTube channel.

Customers with active support: log in to your Customer area, open one of your orders and use the “Contact us” form to open a ticket (details on the Contact and Support page). We do not offer email or phone support. Requests are handled Monday to Friday, 10:00-19:00 Italian time, within 2 working days; please open one ticket per topic.

Everyone else: post on the community forum.

The PRO version (€99) includes two licenses for the same operating system, all features, and 12 months of support and updates. The license never expires.

Additional licenses cost €59 each and can be bought by owners of a full license (PRO or REMOTE), also for a different operating system. Buy them from your Customer area, with the “Add macOS license” or “Add Windows license” buttons.

No. Your software keeps working forever. Support and updates last 12 months from purchase; renewing costs €39 per year and one renewal covers all the licenses of your account. You can renew with the “Renew support” button in your Customer area. Without active support you can still download the version you bought and reactivate it, but not newer updates, and you cannot open tickets.

One license is valid for one computer (internal disk) and one operating system. You can transfer it to another computer once, on your own, from your Customer area; this requires active support. To move it again, send us the document that proves the repair or replacement of the disk or computer (or the invoice of the new computer), issued in the name of the customer who bought the license: we evaluate each case.

No. Each license is for one operating system. To use LiveTraker on both, buy the full version and then an additional license for the other system.

No. The license is tied to the hardware identity of your computer, which does not change if you format the disk, replace the disk or reinstall the operating system (on macOS and on Windows): download the software again and reactivate it with the same license key. Replacing the motherboard or the processor counts as a new computer and uses your one-time transfer.

REMOTE (€129, two licenses) adds remote control from phone and tablet to everything in PRO. PRO owners will be able to upgrade for €30.

Follow the instructions in the Install and activation page of your Customer area, or the video tutorial on our YouTube channel. The demo is the same program as the full version: if you buy a license, enter your license key in the program you already have and it becomes the full version, with no new download needed.

Check the changelog first to make sure the new version is compatible with your hardware and operating system. Then simply install over your current version: no data is lost and you do not need a new license.

1. Log in to your Customer area.
2. On the Home page, find your license in the “Your licenses” list.
3. Click the “Download version” button next to your license.

With active support you always get the latest version. With expired support you get the latest version released up to your purchase date.

No. LiveTraker uses MIDI to control and automate (program changes, controllers, commands), not to play backing tracks, and it is not meant to play external MIDI instruments. Its MIDI notes are used to trigger controls, for example a DMX lighting controller. It is not a karaoke player.

Not for live use. Connect your notebook only to the stage network (router, even without internet) and disconnect every other network and sync service: cloud sync causes delays and playback from the cloud is not possible live. Keep your files on the internal disk and back them up to the cloud separately.

All common formats, preferably uncompressed. LiveTraker does not include its own codecs: it launches the video and sends it to an external output. If an MP4 does not play, recode it or use another format.

Each of the 4 video outputs can show lyrics, videos or images. A video track plays video files; a lyrics track manages the text.

Any recent sound card, using the standard drivers of your operating system: no extra audio drivers are needed. LiveTraker can use up to 8 physical output channels, arranged in up to 4 mono or stereo subgroups.

Windows often lacks complete codecs. Install a codec pack such as the free K-Lite Codec Pack Standard.

This applies only to versions released before November 2026: newer versions include these libraries and do not need them. Missing vcruntime140.dll, vcruntime140_1.dll or msvcp140.dll is a Windows configuration issue. Install the Microsoft Visual C++ Redistributable for your system, restart the computer and reinstall LiveTraker.